At Leoprints, every frame is custom-made according to the photo, design, size, and options selected by the customer. As each product is personalized, please read our refund and return policy carefully before placing an order.

1. Personalized Products

All customized products are manufactured specifically for you. Therefore, we do not accept returns, exchanges, or cancellations once production has started.

2. Return Eligibility

Returns are accepted only if:

– You received a damaged product during delivery.
– You received the wrong product or wrong design.
– The product has a manufacturing defect.

3. Damage Claims

If your order arrives damaged:

– Contact us within 48 hours of delivery.
– Share your order number.
– Provide clear photos and an unboxing video showing the damage.

Claims made after 48 hours may not be accepted.

4. Replacement Policy

If your claim is approved, we will provide one free replacement of the same product at no additional cost.

We may request the damaged product to be returned before processing the replacement.

5. Refund Policy

Refunds are provided only if:

– We are unable to manufacture or deliver your order.
– A replacement cannot be provided for an approved claim.
– We cancel your order due to unavoidable circumstances.

Approved refunds will be processed to the original payment method within 5–7 business days.

6. No Refund or Return For

Refunds or returns will not be accepted for:

– Customer uploaded the wrong photo.
– Incorrect spelling or text provided by the customer.
– Wrong shipping address entered by the customer.
– Colour variation due to screen or monitor settings.
– Minor differences in print colour or brightness.
– Customer changes their mind after placing the order.

7. Order Cancellation

Orders may be cancelled only before production begins.

Once printing or manufacturing has started, the order cannot be cancelled.

8. Delivery Delays

Delivery timelines are estimates. Delays caused by courier companies, weather conditions, festivals, natural disasters, or other events beyond our control are not eligible for refunds.

9. Contact Us

For refund or replacement requests, contact our customer support with your order details.

Please include:

– Order Number
– Registered Name
– Photos of the product
– Unboxing Video (if damaged)
– Description of the issue

We aim to respond to all requests within 24–48 business hours.